A charter flight to Vitoria: the supply chain logistics that beat the emergency

February 2026: Torrential rains and unprecedented floods bring North Africa to its knees. Ports and airports in Morocco are paralysed, and road transport is completely blocked.

With the threat of a production halt for the client and a backlog of goods, Transmec's Project Cargo division steps in. The objective is a true race against time: to transfer 15,000 kg of critical cargo (11 Lower Decks) from Morocco to Spain.

The original plan involves a charter flight from Tangier to Vigo, but the chaos at Tangier airport prompts Moroccan Aviation to deny the permits

It is at this critical moment that the strategic synergy with TNA Cargo comes into play - a company acquired by the Group precisely to consolidate its positioning in the Mediterranean area, thanks to its extraordinary territorial specialisation. With over 20 years of direct presence and a deep knowledge of local dynamics, the team manages to open a direct channel of communication with the Moroccan authorities.

A compromise is thus reached: the charter flight will be allowed to depart from Agadir airport. This decision involves diverting the road vehicles southwards, over 700 kilometres away, crossing a country in the midst of a meteorological emergency.

A dedicated operational team awaits them at the airport, coordinated on-site by the local partner, and ground operations kick off without pause: the team manages the unloading of the vehicles, the preparation of PMCs (aircraft pallets), the manual palletisation of the goods on the ground, and the subsequent millimetric stowage on board the charter.

But the chain of unexpected events does not stop there: once customs clearance is completed, the Spanish aviation authorities suddenly deny permission to land at Vigo due to heavy congestion at the airport.

The operational machinery does not lose heart and reacts. A lightning renegotiation of the flight plans is launched, allowing a new landing authorisation for Vitoria airport to be obtained in record time. There, on the airport runway, TDBG Spain, the Spanish subsidiary of Transmec’s network, is already poised to intervene: it takes charge of the 15 tonnes of goods and starts the procedures for the last mile, guaranteeing final delivery to the destination.

Highlighting the decisive factors behind this success is Hajar Chahboun, Air & Ocean Branch Manager & Trade Lane Manager, who explains how the synergy and responsiveness of the network made the difference:

"The true turning point of this project was our team: an international, multilingual team trained to handle high-criticality scenarios. Being able to communicate directly with the Moroccan authorities allowed us to overcome bureaucratic constraints.

“This operation demonstrates that, in moments of emergency, technology is a valuable support, but it is human relationships, direct presence on the ground, and coordination that make the difference. The constant commitment and professionalism of a team that worked 24/7, monitoring every communication flow, enabled us to respond promptly to the emergency, thus ensuring the continuity of the client's supply chain."